Terms & Conditions

Terms of Service

Last Updated: June 15, 2026

Welcome to Ascent HI. Please read these Terms of Service (“Terms,” “Agreement”) carefully before using our website, meeting intelligence applications, and related services (collectively, the “Service”) operated by Ascent HI LLC (“us”, “we”, “our”, or “Ascent HI”).

By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you disagree with any part of these terms, you do not have permission to access the Service.

1. Description of Service

Ascent HI provides an enterprise-grade meeting intelligence platform offering automated meeting transcription, summarization, analysis, AI-generated coaching reports, and document import and export capabilities. The Service allows users to upload audio/video files, connect live streams, and integrate with third-party platforms — including Google Drive, Google Calendar, Zoom, and Microsoft Teams — to manage and process meeting analytics.

Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. To the extent our Service is subject to those requirements, we comply strictly with all applicable restrictions.

2. Eligibility and Account Registration

2.1 Eligibility

The Service is intended solely for professional, business, and enterprise use. You must be at least 18 years of age to create an account. By registering, you warrant that you possess the legal capacity to enter into a binding agreement under applicable law.

2.2 Account Responsibilities

To access certain features, you must create an account. You agree to:

Provide accurate, current, and complete information during registration and keep it updated.
Maintain the security and confidentiality of your login credentials, including any third-party OAuth access tokens associated with your account.
Not share your credentials with any third party or permit access to your account by unauthorized persons.
Notify us immediately at security@ascenthi.com upon becoming aware of any breach of security or unauthorized use of your account.

Ascent HI reserves the right to disable any account at any time if, in our reasonable opinion, there has been a violation of these Terms.

3. User Content and Data Ownership

3.1 Your Content

"User Content" means all audio files, video recordings, live streams, transcripts, uploaded documents, or text generated by you or captured during your authorized meetings. You retain absolute ownership, copyright, and all intellectual property rights to your User Content.

3.2 License Grant to Ascent HI

To provide the Service, you grant Ascent HI a limited, worldwide, non-exclusive, royalty-free, fully paid-up license to process, host, parse, and transmit your User Content solely for the purpose of delivering, supporting, and improving user-facing features of the Service for your benefit. This license terminates when you delete your User Content or close your account, subject to backup and retention obligations.

3.3 Strict Boundaries on AI and Machine Learning

Ascent HI processes User Content through secure, sandboxed artificial intelligence models to deliver summaries, transcripts, and coaching materials.

No General Training: We do not use your proprietary User Content, meeting data, audio, or text to train, optimize, or fine-tune public, commercial, or generalized AI models, whether operated by Ascent HI or any third party.
Session Isolation: Any automated processing is strictly isolated to your active user session and organization boundaries.
No Profiling: We do not build behavioral profiles of individual users based on their meeting content for advertising or analytics purposes.

4. Google API Services Integration

This section governs how Ascent HI interacts with Google API Services (including but not limited to Google Drive) when you authorize such access via OAuth 2.0. These provisions are written in compliance with the Google API Services User Data Policy and take precedence over any contrary provisions in these Terms.

4.1 Scope of Google API Access

If you link your Google Account to the Service, you authorize Ascent HI to interact with your Google Account only within the specific OAuth scopes displayed on the Google consent screen at the time of authorization. For Google Drive, access is requested via the restricted https://www.googleapis.com/auth/drive.readonly scope, meaning the Service allows our website users to connect to their Google Drive to browse, view, and select specific files or documents for import, meeting context, or transcription analysis directly inside the Ascent HI interface.

We will never request broader Google API access than is necessary to deliver the specific features you have chosen to use.

4.2 Permitted Uses of Google User Data

Data obtained through Google API Services will be used solely to:

Provide or improve user-facing features that are prominent in our application and directly requested by you.
Perform technical operations necessary to deliver the Service (e.g., transmitting data to complete an action you initiate).
Comply with applicable law or legal process, only to the minimum extent required.

4.3 Prohibited Uses of Google User Data

Notwithstanding any other provision in these Terms, Ascent HI expressly prohibits the following uses of data obtained via Google API Services:

Selling, renting, or transferring Google user data to third parties, including data brokers, advertising networks, or analytics platforms.
Using Google user data to serve advertising, including retargeting, personalized advertising, or interest-based advertising.
Using Google user data to train, develop, or improve machine learning or artificial intelligence models.
Allowing humans to read Google user data except: (a) with your express prior written consent; (b) for security purposes such as investigating abuse or unauthorized access; (c) to comply with applicable law; or (d) for aggregated, anonymized, de-identified internal operations that do not expose individual user data.

Sections 4.2 and 4.3 directly implement the Google API Services User Data Policy Limited Use requirements and are expressly intended to satisfy Google OAuth verification criteria.

4.4 Data Retention and Deletion of Google API Data

Ascent HI will not retain Google user data beyond the time reasonably necessary to deliver the specific feature for which the data was retrieved. Upon disconnecting your Google Account integration or deleting your Ascent HI account, all stored Google API data and associated OAuth tokens will be permanently deleted from our systems within 30 days, except where retention is required by law.

4.5 Account Disconnection and Token Revocation

You may revoke Ascent HI’s access to your Google Account at any time via your Google Account Security Settings (myaccount.google.com/permissions) or through the integration management dashboard within Ascent HI. Upon revocation, our systems will immediately invalidate and purge all associated OAuth refresh and access tokens.

4.6 Security of Google API Data

Ascent HI implements industry-standard security measures — including TLS in transit, AES-256 encryption at rest, and access controls — to protect Google user data from unauthorized access, disclosure, alteration, or destruction. We conduct periodic security reviews of our data practices and promptly remediate identified vulnerabilities.

5. Acceptable Use and Restrictions

You agree not to use the Service to:

Upload or process content that infringes upon the intellectual property, privacy, or publicity rights of any third party.
Record or transcribe individuals without obtaining all legally required consents under applicable local, state, national, or international law (e.g., two-party or all-party consent wiretapping statutes).
Bypass, disable, or circumvent any security-related features, encryption, rate limits, or access controls of the platform.
Reverse engineer, decompile, disassemble, or attempt to extract the source code or trade secrets of the Service.
Deploy automated bots, scrapers, or spiders that impose an unreasonable or disproportionately large load on our infrastructure.
Use the Service to process sensitive categories of personal data (e.g., health, biometric, or financial data) without obtaining explicit consent from all individuals whose data is processed.
Impersonate any person or entity, or misrepresent your affiliation with any person or entity, in connection with the Service.

6. Payment, Subscriptions, and Cancellations

6.1 Fees

Certain features of the Service are provided on a paid subscription basis. You agree to pay all applicable fees as described on our pricing page at the time of purchase. All fees are exclusive of applicable taxes unless stated otherwise. Ascent HI reserves the right to change subscription pricing with reasonable advance notice.

6.2 Billing and Renewal

Paid subscriptions are billed in advance on a recurring basis (monthly or annually, as selected). Subscriptions renew automatically under the same terms and at the then-current price unless cancelled before the renewal date. Billing is processed securely via our third-party payment processor (Stripe, Inc.). Ascent HI does not store your full payment card details.

6.3 Cancellation and Refunds

You may cancel your subscription at any time through your account settings. Upon cancellation, your access to premium features will continue until the end of your current billing period. Except as required by applicable law, all fees paid are non-refundable. If we materially reduce the core features of your paid plan, you may request a pro-rated refund for the remaining billing period.

7. Intellectual Property of Ascent HI

The Service — including its original content, features, user interfaces, branding, logos, software code, algorithms, and underlying architecture — is and remains the exclusive property of Ascent HI LLC and its licensors, protected by applicable copyright, trademark, patent, and trade secret law. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent. Nothing in these Terms grants you any right, title, or interest in our intellectual property except the limited right to use the Service as expressly permitted herein.

8. Privacy and Data Protection

Our Privacy Policy, available at ascenthi.com/privacy, is incorporated into and forms part of these Terms. It describes in detail how we collect, use, store, and protect your personal data, including data obtained through third-party integrations such as Google API Services.

If you are located in the European Economic Area, United Kingdom, or another jurisdiction with data protection laws, additional rights and obligations may apply as described in our Privacy Policy.

9. Confidentiality

Each party agrees to keep confidential any non-public information of the other party that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. The obligations of confidentiality do not apply to information that: (a) is or becomes publicly known through no breach of these Terms; (b) is independently developed without use of the confidential information; or (c) must be disclosed to comply with law or court order, provided the disclosing party gives reasonable prior notice.

10. Termination

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for reasons including:

A material breach of these Terms that is not cured within 10 business days of written notice.
Fraudulent, abusive, or illegal activity, or conduct causing harm to Ascent HI or other users.
Failure to pay outstanding subscription balances after a 10-day cure period.

Upon termination, your right to use the Service ceases immediately. Provisions of these Terms that by their nature should survive termination — including Sections 3, 4, 7, 9, 11, 12, and 13 — shall survive. You may request voluntary account deletion through the application settings, after which we will delete your data in accordance with our Privacy Policy.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ASCENT HI LLC, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

Your access to, use of, or inability to access or use the Service;
Any conduct or content of any third party on or through the Service;
Any content or data obtained from or exported to third-party integrations (including Google API Services);
Unauthorized access to, use of, or alteration of your transmissions or content.

IN NO EVENT SHALL ASCENT HI LLC’S AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE USE OF THE SERVICE EXCEED THE TOTAL AMOUNT PAID BY YOU TO ASCENT HI DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM.

Some jurisdictions do not allow the exclusion or limitation of certain types of damages. In such jurisdictions, our liability shall be limited to the fullest extent permitted by applicable law.

12. Disclaimer of Warranties

YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

ASCENT HI DOES NOT WARRANT THAT: (A) THE SERVICE WILL FUNCTION UNINTERRUPTED, SECURE, OR ERROR-FREE AT ANY PARTICULAR TIME OR LOCATION; (B) ANY ERRORS OR DEFECTS WILL BE CORRECTED; OR (C) THE RESULTS OF PROCESSING USER CONTENT (E.G., AI TRANSCRIPTIONS OR SUMMARIES) WILL BE 100% ACCURATE OR FREE OF ERROR.

13. Indemnification

You agree to defend, indemnify, and hold harmless Ascent HI LLC, its officers, directors, employees, contractors, and licensors from and against any claims, liabilities, damages, losses, and expenses — including reasonable attorneys’ fees — arising out of or in connection with: (a) your use of the Service in violation of these Terms; (b) your User Content; (c) your violation of any third party’s rights, including intellectual property or privacy rights; or (d) your violation of any applicable law or regulation.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of South Carolina, United States, without regard to its conflict of law provisions. Any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the state or federal courts located in Greenville County, South Carolina, and you consent to the personal jurisdiction of such courts.

Before initiating any formal proceeding, the parties agree to attempt in good faith to resolve any dispute through direct negotiation for a period of 30 days. If negotiation fails, disputes may be escalated to binding arbitration administered by JAMS under its Streamlined Arbitration Rules, except that either party may seek injunctive relief in a court of competent jurisdiction to prevent irreparable harm.

15. Changes to These Terms

We reserve the right to modify or replace these Terms at any time to reflect operational, legal, or regulatory changes, including adjustments required by third-party platform policies such as Google’s API Services User Data Policy or Developer Program Policies.

For material changes — including any modification to our Google API data use practices or user rights — we will provide at least 30 days’ notice by posting a notice within the platform and/or sending an email to registered account holders. Your continued use of the Service after the effective date of revised Terms constitutes your binding acceptance.

16. General Provisions

16.1 Entire Agreement

These Terms, together with the Privacy Policy and any applicable Order Forms or Service Agreements, constitute the entire agreement between you and Ascent HI with respect to the Service and supersede all prior agreements and understandings.

16.2 Severability

If any provision of these Terms is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect.

16.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision unless acknowledged in writing.

16.4 Assignment

You may not assign your rights or obligations under these Terms without our prior written consent. Ascent HI may freely assign its rights in connection with a merger, acquisition, or sale of substantially all of its assets.

16.5 Force Majeure

Ascent HI shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including natural disasters, acts of government, internet outages, or third-party service failures.

17. Contact Information

If you have any questions, concerns, or legal inquiries regarding these Terms of Service, please contact us at:

Email: legal@ascenthi.com

Website: ascenthi.com

Security concerns: security@ascenthi.com

Address: Ascent HI LLC, 527 Mills Ave, Suite 102A, Greenville, SC 29605, United States